CANCELLATION & REFUND POLICY
1. Order Cancellation
1.1 Before Shipment
You may cancel your order for a full refund at any time before the order has been handed over to the shipping carrier. To cancel, please contact us at sales at b1stdesign.com with your order details.
1.2 After Shipment
Once the order has been shipped, it cannot be canceled. You may initiate a return after receiving the product.
2. Returns & Refunds
2.1 14-Day Return Window
You have 14 days from the date of delivery to request a return.
2.2 Return Approval
All returns must be approved by our team before being shipped back. Return instructions and address will be provided upon approval.
2.3 Condition of Returned Items
Items must be unused, undamaged, and returned in their original packaging.
2.4 Return Shipping Costs
Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer. Shipping fees are non-refundable.
2.5 Risk During Return Shipping
We are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method.
3. Non-Returnable Items
3.1 Custom Orders
Products customized beyond standard color options may not be eligible for return.
3.2 Used or Damaged Items
Items showing signs of use, installation damage, or missing components will not be accepted.
4. Defective or Damaged Items
If your product arrives defective or damaged, please contact us within 48 hours of delivery with clear photos.
We will provide a replacement or full refund, including shipping costs.
5. Refund Process
5.1 Inspection
Once the returned item is received and inspected, you will be notified via email.
5.2 Refund Timing
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or provider.
6. International Orders
Custom duties, import taxes, and local fees are non-refundable by B1ST. These charges must be handled through your local customs authority.